Terms & Conditions m500 – Complete Platform User Guide

1 Acceptance of Terms of Use

These Terms & Conditions ("Agreement") govern your access to and use of the online casino platform m500 accessible via the official m500.my website, including all subdomains, mobile applications, and related services provided by m500.

By accessing, registering for, or using any part of the m500, you hereby represent that:

• You have read, understood, and agree to be bound by all of these Terms & Conditions;
• You are at least 18 years of age and have the legal capacity to enter into this agreement;
• You are playing in your personal capacity and not on behalf of any other individual or entity;
• Use of services m500 does not violate any laws or regulations applicable in your jurisdiction.

2 Member Eligibility

To register and use the platform m500, you must meet all of the following eligibility criteria:

• At least 18 years at the time of registration;
• Be a Malaysian resident or citizen, or be located in Malaysia at the time of using the platform;
• Never been declared bankrupt or currently subject to bankruptcy proceedings;
• Not currently serving a self-exclusion period from any gambling platform;
• Hold a valid bank account or e-wallet registered in your own name for the purpose of deposits and withdrawals at m500;
• Not employed by m500 or any of its affiliated companies, including immediate family members of such employees.

m500 reserves the right to request identity verification documents at any time to ensure all eligibility requirements are met. Failure to provide the requested documents within the specified timeframe may result in account suspension or closure.

3 Account Registration

Each individual is permitted to hold only ONE (1) m500 account only. This is a strict rule that cannot be waived under any circumstances. The following registration rules must be observed:

• All information provided during registration must be accurate, complete, and up to date. This includes your full name, identification card number, email address, Malaysian phone number, and date of birth;
• You are responsible for maintaining the confidentiality of your m500 account password and must not share it with any third party;
• If you suspect your account has been accessed without authorisation, contact the m500 support team immediately;
• The name registered on your m500 account must match the name on the bank account or e-wallet used for transactions;
• Opening an account using another person's name, a false name, or a stolen identity is strictly prohibited and constitutes a criminal offence.

4 Deposits & Payment Methods

All deposit transactions at m500 conducted in Malaysian Ringgit (RM). The supported payment methods are as follows:

• Only payment methods registered under the same member's name are permitted for deposits and withdrawals;
• m500 reserves the right to request proof of ownership of any payment account used, at any time;
• Deposits made through unauthorised methods or on behalf of a third party will be rejected and refunded, less any applicable processing fees;
• M500 bears no responsibility for any charges or fees imposed by third-party payment service providers.

5 Withdrawals

Withdrawal rules at m500 are as follows:

• The minimum withdrawal amount is RM30 each transaction;
• All withdrawals will be processed to the same payment method used for the deposit, except in special circumstances requiring approval from the m500 team;
• Identity verification may be required before your first withdrawal or if there is a sudden change in your transaction patterns;
• Withdrawal requests are typically processed within 2 to 5 minutes for e-wallets and 3 to 10 minutes for bank transfers;
• M500 reserves the right to hold withdrawals for security or compliance review purposes within a reasonable timeframe;
• Any withdrawal attempt suspected to be linked to money laundering or fraudulent activity will be reported to the relevant authorities.

6 Bonus & Promotions

All bonuses and promotions offered by m500 subject to the specific terms and conditions stated alongside each offer. The general conditions applicable to all m500 promotions are as follows:

• Every promotion carries a wagering requirement that must be met before any winnings derived from bonus funds can be withdrawn;
• The welcome bonus is exclusively available to new members registering and making their first deposit at m500 for the first time;
• Each member is entitled to claim each type of bonus once only, unless otherwise stated in the relevant promotion's terms;
• M500 reserves the right to revoke any bonus awarded if there is reasonable suspicion of abuse, system manipulation, or a breach of terms;
• Winnings generated using bonus funds are not subject to a maximum win cap unless explicitly stated in the promotion's terms;
• Bonuses may not be transferred between accounts, converted directly to cash, or combined with other promotions unless explicitly permitted.

7 Game Rules

All games available on the platform m500 — including slots, live casino, and table games — are subject to the following rules:

• All game outcomes are final and non-disputable, provided they are generated by a certified RNG system or conducted fairly by a live dealer;
• In the event of a technical disruption or connection issue during gameplay, m500 will endeavour to restore the game to its original state based on recorded server data;
• In situations where data cannot be recovered due to unavoidable system failure, m500 reserves the right to void the round in question and return the wager to the member;
• Bets confirmed by the m500 system cannot be cancelled or modified by the member;
• M500 reserves the right to suspend any game for maintenance or system upgrades at any time, with or without prior notice;
• Any attempt to exploit software bugs, system vulnerabilities, or to use unauthorised automation software is a serious violation that may result in immediate account closure.

8 Member Conduct & Prohibited Actions

As a member m500, you agree not to engage in any of the following conduct:

• Creating more than one m500 account or registering using another person's identity;
• Colluding with other members to manipulate game outcomes or exploit m500's bonus system;
• Using automation software, bots, scripts, or any technical tools to play automatically without prior written consent from m500;
• Engaging in any form of money laundering or using the m500 platform for illegal financial activities;
• Spreading false, defamatory, or offensive information about m500 or our staff on any platform;
• Transferring account balances to another member, or buying or selling an m500 account;
• Threatening, harassing, or behaving rudely toward any m500 support staff.

Any breach of these conduct rules may result in immediate account suspension or closure, freezing of the existing balance, and reporting to the relevant authorities without prior notice to you.

9 Privacy & Data Protection

m500 takes member privacy very seriously. All personal information you provide to us is protected in accordance with our separate Privacy Policy, which forms part of these Terms & Conditions.

In summary, m500 committed to:

• Collecting only the data necessary for the stated service purposes;
• Protecting all data with 256-bit SSL encryption and rigorous cybersecurity measures;
• Not sell, rent, or share your personal information with any third party without your explicit consent, except as required by law;
• Providing you with access to review, update, or request the deletion of your personal data through m500's support channels;
• Notify you promptly in the event of any data security breach involving your personal information.

For full details, please refer to m500 Privacy Policy available on our website.

10 Account Termination & Suspension

m500 reserves the right to suspend or terminate the account of any member for the following reasons:

• Breach of any provision within these Terms & Conditions;
• Fraud, identity misrepresentation, or the provision of false information during registration;
• Suspected involvement in money laundering or financial criminal activity;
• Use of unauthorised software or any attempt to hack or interfere with m500's systems;
• Requests from legitimate law enforcement authorities;
• Account inactivity for 12 or more consecutive months.

Members also have the right to close their own account at any time by contacting the support team m500. Prior to closure, all eligible balances will be returned to the original payment method within 3 to 5 business days.

11 Limitation of Liability

To the extent permitted by applicable law, m500 is not liable for:

• Any loss or damage arising from service interruptions, technical issues, or third-party failures beyond m500's control;
• Financial losses suffered by a member as a result of unfavourable game outcomes, as all games carry inherent risk and results are determined at random;
• Any data loss caused by computer viruses, malware, or cyber attacks targeting a member's device directly;
• Actions or omissions by third-party payment service providers used for deposits or withdrawals.

Under any circumstances, the maximum total liability m500 against any individual member's claim shall not exceed the total net deposits made by that member in the 30 days preceding the claim.

12 Responsible Gaming

m500 is deeply committed to responsible gambling. We provide the following tools to help members maintain control over their gaming activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits that you cannot exceed;
• Account Timeout: Suspend your account for a period of your choosing (1 day to 6 months);
• Self-Exclusion: Close your account permanently if you feel that gambling is having a negative impact on your life;
• Play Time Check: Monitor and limit the amount of time you spend on the m500 platform each day.

If you or someone you know needs help with a gambling problem, please contact Talian Kasih 15999 offering free and confidential counselling services. Remember — gambling is for entertainment, not a solution to financial problems.

For more information, please visit the m500 Responsible Gaming.

13 Amendments to Terms & Conditions

m500 reserves the right to update, amend, or replace any part of these Terms & Conditions at any time without individual prior notice to members. Such amendments take effect immediately upon publication on the m500 website.

As a member, it is your responsibility to:

• Review this Terms & Conditions page periodically to stay informed of any updates or changes;
• Understand that your continued use of the m500 platform following the publication of any amendment constitutes your acceptance of and agreement to the updated terms;
• Contact the m500 support team if you have any questions or concerns regarding any amendments made.

The date of the most recent update will always be displayed at the top of this page for your reference.

14 Contact Us

If you have any enquiries, complaints, or feedback regarding these Terms & Conditions m500 please contact us through the following channels:

• Live Chat: Available 24/7 on the m500 website — the fastest way to get an immediate response;
• Email: [email protected] — for more detailed enquiries or those requiring documentation;

Support team m500 operates 24 hours a day, 7 days a week including Malaysian public holidays, and is ready to assist you in both Bahasa Malaysia and English. We are committed to responding to all enquiries as promptly as possible.